FAQ

You ask, we answer. Here are some of the most frequent questions.

01 WHERE IS THE WRISTBAND EXCHANGE/INFO POINT AND WHEN DOES IT WORK?

Our main INFO POINT and WRISTBAND EXCHANGE will be at Zrce Beach (tent in front of Aquarius club) so if there is still some unanswered questions, you can find us there.

Working hours:
13. - 18. JULY: 03:OO PM - 04:00 AM
19. JULY IN FRONT OF ROCKS CLUB: 3PM-8PM

NOTE: without photo ID you will NOT be able to exchange your ticket for a wristband

02 WHAT ARE THE SHUTTLE BUS PRICES AND WHERE CAN I GET IT?

You can get shuttle bus wristbands on Zrce beach at a container right in front of Aquarius club.

Prices are:
Unlimited Shuttle Bus 3 days (15 - 18 July) - 26€
Unlimited Shuttle Bus 4 days (14 - 18 July) - 28€
Unlimited Shuttle Bus 5 days (14 - 19 July) - 30€
Unlimited Shuttle Bus 7 days (13 - 20 July) - 35€

03 WHEN DOES THE SHUTTLE BUS RUN AND WHAT ARE THE STOPS?

All buses run 24 hours a day from Saturday 13th July at 1pm – Saturday 20th July at 8pm.



04 I BOOKED AN APARTMENT ACCOMMODATION THROUGH YOUR WEBSITE, WHAT DO I DO?

Check In will start from 3pm in Moon Rocks Hostel (Address: Obilaznica 5, Novalja – Mob: +385 914629476/Email: travel@papaya.com.hr)

On check in at Moon rocks Hostel there will be Papaya travel staff who will help you with the check-in process. Here, you will be checked in, your security deposits taken and you will be transported to your accommodation wherever you may be staying on the island.

If you booked A HOTEL or NOA GLAMPING through www.fresh-island.org or Festicket:

NOA Glamping:
Address: Katarelac bb - Zrce beach
Phone: +385 23 208 580
Check in: from 16:00 h

Liberty hotel:
Address: Lokunje 7, Novalja 53291
Phone number: +385 99 5996 024
Check in: from 15:00 h

Joel hotel:
Address: Jadranski put 17, Novalja 53291
Phone number: +385 53 210 021
Check in: from 15:00 h

Olea hotel:
Address: Burin bok b.b., 53291, Novalja
Phone number: +385 91 620 5105
Check in: from 15:30 h

05 I BOOKED AN AIRPORT TRANSFER THROUGH FRESH WEB, WHAT DO I DO?

Please bring the voucher/confirmation letter that has been sent over via email after booking. Please remember to print it. If you have booked a return transfer, you should print both vouchers/confirmation letters.

SOMM MEDIA is our official airport transfers partner company and the only Fresh Island Festival airport transfers carrier.

- All Airport transfer inquiries please contact: freshislandtransfers@gmail.com/+38598 477 903
Arrival station for all transfers is on the triangle next to the bus station in Novalja.

Departure for all outgoing transfers will be from the same location.

06 I GOT A BOAT PARTY TICKET, WHERE IS BOAT PARTY LEAVING FROM?

Tickets are scanned at central Novalja harbour, NOT Zrce Beach.

Meeting time: 30min before departure at pier (opposite to Gaudino caffe).

Please note that meeting time is set 30 min before so that you can board the boat safely in time for the departure time.



07 WHAT IF I FEEL SICK / NEED MEDICAL ATTENTION?

There is a medical center next to Novalja bus central station and on the parking lot of Zrce beach. (number is: 194) or look for any festival/club staff member.

08 WHAT IF I LOSE/BREAK MY WRISTBAND?

If you lose it: We are unable to replace any wristbands so please look after yours!

If you break it: We can exchange a broken wristband for a fee of 70kn, at least 70% of the wristband has to be apart. (MUST bring your old one with you)

09 CAN I GET CASH OUT AT THE FESTIVAL? WHAT ABOUT PAYING WITH MY CARD?

There are numerous cash machines located in Novalja and Zrće beach, so get enough cash for the night, or store some safely in your accommodation. As for paying with card, this is possible in some of the venues, so the best thing is to ask.

10 I’VE LOST MY PHONE / WALLET / PASSPORT, WHAT DO I DO?

If you’ve lost something valuable such as a phone then be sure to report it to the local police as this might be a requirement for your insurance and for all other items, be sure to cancel your cards or speak to a member of staff on the info points/merch tent as we have lost property handed in all the time. Clubs/Venues have also lost property insides of clubs/venues and we will have one at our info point.

CONTACT INFO

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