1.1.These terms and conditions govern the tickets sales for the event FRESH ISLAND FESTIVAL (the “Event”).
1.2.The Event shall occur from 13 July 2019 to 20 July 2019.
1.3.The Event will be organized outdoors on the Zrce Beach, Novalja, Croatia, in the specifically designated areas on the beach, as well as, in other facilities on Zrce Beach, with possibility of organizing the Event in clubs Papaya, Aquarius and Kalypso located at Zrce Beach, in addition to possibility of simultaneous organization of certain parts of the Event in other places, locations and facilities in the wider area of Novalja on the island of Pag (the “Venue”).
1.4.In case of storms, or the inability to hold the Event or parts thereof outdoors, the program shall be relocated to enclosed space of clubs Papaya, Aquarius and Kalypso.
1.5.We hereby invite you to regularly check the website https://fresh-island.org to be timely informed on the accurate timing and placing of the Event and any possible related amendments.
1.6.Event is organized by the company A4 d.o.o., with registered office is at Zagreb, Tovarnička 7, Croatia, with tax identification number PIN: HR23164877659 (the “Company”, or “We”). Contact email address of Company is info@fresh-island.org. Company is established indefinitely by means of public deed and registered with the Commercial Court in Zagreb, Reg. no.: 080795586.
1.7.This terms and conditions represent the contract between you and Company in relation to tickets sales for the Event, certain parts of the Event, and the Event in general. By accepting this terms and conditions you accept all terms of service, rights, obligations and responsibilities written hereto.
1.8.If you do not agree with any of the terms and conditions as set forth herein, or if you do not agree with, or agree to assume the allocation of risk to you as set forth hereunder, please do not enter the Event.

2.Tickets / Packages

2.1.Your ticket for Event represents a revocable license issued by Company to you for the sole purpose of accessing the Venue and for attending the Event.
2.2.Company may revoke the license at any time without additional notification to you, including denying you access to the Venue.
2.3.Ticket types for Event:
2.3.1.GA 3-DAY FESTIVAL TICKET: With this ticket you will be able to enter the Event areas at Zrce beach during the festival. Entrance to VIP areas, pre-parties, after-parties and Boat parties is not included.
2.3.2.VIP 3-DAY FESTIVAL TICKET: With the VIP 3-Day festival ticket you will be able to enter the Event areas and the VIP festival areas at Zrce beach during the Event. Entrance to backstage areas, pre-parties, after-parties and Boat parties is not included. Consumption of drinks is not included. VIP table reservations are available only in club Papaya. For table reservations please contact: freshislandvip@gmail.com. VIP table reservation is possible only with a valid VIP 3-Day festival ticket for the Event.
2.3.3.UPGRADE TO VIP (3-DAY): this ticket is available only with purchased GA 3-DAY FESTIVAL TICKET. GA 3-DAY FESTIVAL TICKET and UPGRADE TO VIP Ticket constitute a VIP 3-DAY FESTIVAL TICKET, and conditions for this ticket are those laid down in point 2.3.2.
2.3.4.GA 1-DAY TICKET: with this ticket you will be able to enter the Venue for attending particular part of the Event on specific date which is written on the ticket.
2.3.5.VIP 1-DAY TICKET: with this ticket you will be able to enter the Venue for attending particular part of the Event on specific date which is written on the ticket as well as VIP festival areas at Zrce beach during the Event. Entrance to backstage, pre-parties, after-parties, and boat parties is not included. Consumption of drinks is not included. Entrance to boat parties is not included. VIP table reservation is available only in Papaya club. For table reservations please contact: freshislandvip@gmail.com. VIP table reservation is possible only with valid VIP 1-DAY TICKET.
2.3.6.UPGRADE TO VIP (1-DAY) is available only with purchased GA 3-DAY FESTIVAL TICKET or GA 1-DAY TICKET. GA 3-DAY TICKET or GA 1-DAY TICKET and UPGRADE TO VIP (1-DAY) constitute a VIP 1-DAY TICKET, and conditions for this ticket are those laid down in point 2.3.5.
2.3.7.Local Shuttle Bus ticket: with this ticket you will be able to enter to the bus. There are four types of Local Shuttle bus tickets, 3, 4, 5 and 7 days ticket. Local Shuttle Bus is not operated by us but by separate bus operating company not linked with us. Local Shuttle Bus ticket will not allow you to enter the Event.
2.3.8.Special offer tickets: Event of parts thereof, as well as various manifestations preceding the Event or occurring at the same time as the Event or following the Event, can create different types of special tickets with different arrangements, including different package deals. We hereby invite you to regularly check the website https://fresh-island.org to be timely informed on special ticket arrangements and characteristics of special offer tickets.
2.4.Special discount prices for tickets are available for visitors from the following countries: Slovenia, Croatia, Bosnia and Herzegovina, Serbia, Montenegro, Macedonia and Kosovo. Country discount is dependent on valid photo ID or passport from one of those countries and applies to tickets purchased at whichever point of sale and online. When entering the Venue you will need to show valid photo ID or passport from one of those countries to prove your eligibility for discount. Each visitor can exchange only one discounted ticket for a wristband.
2.5.Tickets can be purchased on deferred payment terms, subject to terms and conditions particular ticketing system. All paid rate are non-refundable, except for cases listed in the terms and conditions of ticketing systems.
2.6.Purchase, possession, or presentation of the ticket for the Event constitutes your irrevocable acceptance of, and agreement to, these terms and conditions respecting the Event.
2.7.Upon delivery of your tickets, you assume 100% risk of loss relating to the tickets.
2.8.If you obtain your Ticket form any unauthorized source you assume all risks associated with such tickets, including that such tickets may have been reported lost or stolen or that such ticket may be counterfeit and in all cases, such tickets shall be voidable.
2.9.Tickets may only be purchased at points of sale expressly authorized by the Company.
2.10.The unlawful resale or attempted resale of tickets is grounds for seizure of all or some of tickets and cancellation of this license without any compensation to you.
2.11.Tickets may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Company.
2.12.Company assumes no legal, financial or other liability whatsoever for any lost, stolen or destroyed tickets.

3.Admission to Venue

3.1.Ticket for Event gives you the right to access the Venue on specific date for which the Event or any part thereof is scheduled and publicized through Company’s website.
3.2.Clubs and facilities at Venue and VIP areas are organized on “first come – first served basis”. All clubs and facilities at Venue have limited capacity and access to particular club or facility is subject to the capacity of that club or facility.
3.3.In case of overcrowded clubs and/or facilities there is no entry guaranteed to particular club and/or facility at all times.
3.4.Total number of issued tickets for Event is equivalent to total capacity of all clubs and facilities at Venue and there will always be available capacity in some of clubs or facilities of VIP area at the Venue.
3.5.We recommend that you reach the Venue entrance at least one hour before start of the Event.

4.Exchange for a wristband

4.1.The ticket must be exchanged for a wristband upon arriving at the Venue. Tickets can be exchanged for wristbands at the main entrance of the Venue.
4.2.Company will not be held responsible for the care and maintenance of the wristband once issued; the bearer of the wristband will be solely responsible for its care and maintenance. Damaged or broken wristbands will not be admitted. The wristbands are elastic but not unbreakable.
4.3.Once the ticket has been exchanged for a wristband in the designated area at Venue, the wristband becomes the element that certifies acquired rights. The loss of the wristband will be interpreted as the loss of the right of admission.
4.4.Manipulated, damaged or broken wristbands will not be admitted. If one leaves the Venue, one’s wristband must be perfectly intact in order to re-enter.
4.5. All Festival tickets have a personal name on it and each customer need to show personal ID or passport with matching name to exchange ticket for a wristband. One customer can exchange only one festival ticket for a wristband.

5.Minors ticket policy

5.1.As a condition to attend the Event, you represent and warrant that you are at least 18 years of age.
5.2.Minors under 18 years of age must be accompanied by an adult, parent or legal guardian.
5.3.Company reserves the right, without the obligation to refund any portion of the ticket purchase price, to refuse entry to any person not of minimum age.
5.4.Minors will be expelled if seen consuming alcoholic drinks or smoking tobacco. The Company has a right to expel minors who infringe any of the previously mentioned requisites for access or permanence in the Venue. Expulsion from will not result in ticket refunds.
5.5.Valid government issued photo identification document (ID) of you will be required at entry in order to gain entry to the Venue.
5.6.You represent and warrant that the information provided on the ID presented is valid, true, and correct.

6.Suspension of cancelation of Event

6.1.All the time prior to the Event, Company reserves all rights to cancel or postpone the Event or to change the location, artist lineup, times, and dates of the Event or parts thereof or other Event details without prior notice.
6.2.Company may, at its sole and absolute discretion elect to either, issue a full or partial refund, or future credit, postpone the Event or cancel the Event without further legal or financial obligation or liability.
6.3.The cancellation, total or partial, of Event due to forces beyond the Company’s control (Force Majeure), governmental acts, riots, production delays, strikes, natural disasters or inclement weather, regardless of severity, will not lead to ticket refunds and will not give ticket/wristband holders any rights.
6.4.Company shall not be responsible for any exchange rate losses to you during the order or refund process.
6.5.In case of any ticket refund, the distribution cost that sales channels apply to the price of the ticket will not be refunded given that the Company is not the recipient of this charge.


7.1.Ticket is not redeemable for cash. Once acquired, the ticket cannot be exchanged or refunded, all purchases being final, except in the case of cancellation or date changes of the Event.
7.2.Ticket buyer has no right to unilaterally terminate the agreement at a distance (refund) since the subject of the agreement is provision of services related to free time, which occur at specific time and within certain period of time.
7.3.Once Venue gates open the Event shall be considered to have been opened in its entirety on that particular time and date, and therefore not subject to any refunds.
7.4.Delayed Venue gate openings shall not entitle you to refunds or future credits.

8.Intellectual property and image rights

8.1.All intellectual property and image rights derived, directly or indirectly, from the artistic performances and/or activities taking place as part of Event, or any other representations derived from the Event, are reserved.
8.2.Capturing, filming or recording of images pictures or sounds without prior written authorization from the Company is strictly forbidden. It is strictly forbidden to access the Venue with cameras (photographic and/or video) and any other recording device.
8.3.Event attendees explicitly agree and authorize that their voices and images be used in different visual/audiovisual devices during the celebration of the Event. After the Event, attendees explicitly agree to the posterior use of these images by the Company or third parties in whichever media.


9.1.Upon entering the Venue, you hereby assume any and all risks, whether expressly set forth herein, as well as any other risks or dangers incidental, or in any way relating to the Event, including those arising from or relating to the acts or omissions of third parties, including risk of loss or damage to your personal property and risks of personal injury.
9.2.Company shall not be held responsible, financially or otherwise, for any personal property that is left, lost, stolen, destroyed, confiscated, damaged or misplaced anywhere in the Venue, regardless of fault or for personal injuries sustained by you relating to or arising from extremely loud sounds and special effects, such as flashing lights, rapidly changing or alternating images, the use of fog, haze or smoke with theatrical stage lighting, laser projections, strobe lights and fireworks and whether such injuries or manifestation of those injuries occur during or subsequent to the Event.

10.Personal information

10.1.We inform you that your personal information may be kept on file by the Company and may be used for future promotions.
10.2.You may exercise the right to oppose, rectify and/or cancel this at anytime, at the following email address: info@fresh-island.org.

11.Law and jurisdiction

11.1.These terms and conditions will be governed by and construed in accordance with law of Republic of Croatia.
11.2.Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts in Zagreb, Republic of Croatia.

Terms and Conditions are valid from 01.11.2018.